Chocolate Shipping Notice

1. We cannot be held responsible for chocolate melting during shipment.
2. British chocolate has a high milk content and melts easily, especially in warmer months.
3. To help prevent melting, we recommend combining frozen orders with chocolate purchases during the summer months.
4. If chocolate melts and then solidifies, you may notice a white film on the surface—this is called blooming.

Shipping Information for Frozen Orders

1. All orders with frozen products will be delivered within 2 days of dispatch from our Katy, Texas facility.
2. We ship frozen products Monday–Wednesday to prevent spoiling.
3. Please allow 24 hours for order processing before shipment.
4. All frozen orders will be shipped via UPS 2nd Day Air.
5. The minimum order weight for frozen shipping is 6 lbs.
6. Combined Dry & Frozen Orders: After packing, if all items can safely ship together, we may issue a partial refund for overpaid shipping.

In-Store Pick Up

1. Free Pick Up: We offer free in-store pick up for all orders at our Katy and Magnolia locations.
2. Katy Pick Up: Simply select the "Katy" pickup option at checkout.
3. Magnolia Pick Up: Our system defaults to Katy. If you’d like to pick up in Magnolia, please select "Katy" and leave a note saying "Pick up in Magnolia" in the Order Instructions box.
4. Order Processing: Please allow 24 hours for our team to prepare your order.
5. Questions: You are welcome to call us to confirm your collection:
   • Katy: 832.437.1767
   • Magnolia: 281.771.9977

Shipping Cost

Tracking & Delivery Information

1. Tracking numbers will be emailed to you after your order is placed.
2. To check status, please visit the UPS website.

Questions or Concerns?

If you have any questions, please email us at info@britishchoicegrab.com or visit our Contact Us page.